The promo code won't validate
Check:
- Is the code entered exactly as shown? (case sensitive!)
- Has the code already been used? (single-use only)
- Has the code expired?
Common Error Messages:
- "Already applied" - Code was previously redeemed
- "Expired" - Promotion period has ended
- "Invalid" - Code doesn't exist or incorrect entry
Resolution:
- Have dealer re-enter carefully, matching case exactly
- If dealer confirms code is correct and unused, verify in customer's Perks Hub
- If issue persists, escalate to Kigo team
Dealer unable to access the PDAP portal
Check:
- Is dealer signed in with valid dealer credentials?
- Are they accessing from DealerPath or ExpertConnect?
- Is their dealership participating in the pilot?
Resolution:
- Confirm dealer is logged in to their Deere dealer account
- Direct them to correct access point
- If access issue persists, verify dealer is in pilot program (see list below)
Dealer selects wrong location in PDAP
Resolution:
- If still on Step 3 (Apply), dealer can change location selection
- If already past that screen, dealer must contact support to correct
- Note: This requires PDAP system access - escalate to Kigo team if dealer cannot resolve
Reimbursement inquiry
Key Communication Points
- All Deere-sponsored Perks are fully reimbursed
- No fixed costs or transaction fees during pilot (Deere covers)
- Reimbursements appear on monthly statements
- Each line item shows: reimbursement amount, invoice number, Offer ID, dealer location
Additional Details:
- Reimbursement is automatic based on nightly data feed from their business system
- System identifies qualifying discounts via "PERKS" (CDK) or Offer ID (EQUIP) in part number field
- Direct detailed reimbursement questions to monthly statement or escalate to Kigo team
EQUIP dealer says invoice number is not available
Resolution:
- This is expected behavior for EQUIP dealers
- Dealer should check "Invoice number not available" box in PDAP
- Enter sales order number instead
- Dealer must return to PDAP later to add final invoice number for reimbursement
- If dealer doesn't update with invoice number, reimbursement cannot be processed